This chart illustrates the Capacity Management Design process and its activities. Too often overlooked, the ITIL Capacity Management process focuses on proactive management of capacity and performance. Title How to initiate a capacity planning and management process for a rapid deployment unit of a security service company Thesis Supervisor Anasse Bouhlal Month and Year November 2011 Pages 77 ABSTRACT Support Services Group Ltd. was founded in 2000 to provide security and risk manage- ment services for companies within the United Kingdom. It also covers the day to day network performance and capacity, including long term trend analysis and forecasting. Capacity Manager - Process Owner 1. capacity management as a process with wide dimension that sums up business; utility and asset capacity requirements to secure maximum utilization of assets to attain the acceptable standards of performance. Additional Capacity requirements of the customer has to be defined on individual base. This activity, in cooperation with Change Management, is supporting the implementation and testing of Capacity improvements by designing, testing, implementing and testing the implementation again. Mehr…, ITIL 4 Foundation - auch als Inhouse-Schulung, Identifying and defining the internal and external Capacity requirements, Creating a Capacity chapter in the SLA and Service Description, Managing the implementation of Capacity actions, Evaluating the Capacity procedures and Capacity measures (including analysis of capacity peeks), Service: The Service which has to be (re)designed, Configuration Items: CI affected by the Change, Right dimension of Capacity avoiding overcapacity or capacity leaks, Definition of responsibilities between Capacity implementation and Capacity control activities and roles, Strong collaboration with customer and other service delivery processes, Exact and opportune analysis of capacity needs and actual level, Knowledge of state-of-the art technology, tools and methods, Each Change to the Capacity Plan has to be documented, Each Change to the Capacity Plan has to be published, Assure that staff understands and follow rules by auditing and teaching staff, trigger updates of the Capacity Plan if necessary, trend, forecast, model, prototype, size and document future business requirements, monitor, analyze, tune and report on service performance, establish baselines and profiles of user of services, manage demand for services, monitor, analyze, run and report ob the utilization of components, establish baselines and profiles of use of components, Number of Capacity Design Change Requests, Number of Changes to increase Performance, Each Capacity Design assistance Request must be recorded, The Capacity Design Agent has to document the request and result of the design request, The Capacity Design Owner has to control the Agent, The Capacity Design Agent has to coordinate his work with other Design Agents, The Capacity Design Requester has to be informed, Set the Capacity Design Owner to a member of the IT Capacity Management Staff, Set the Capacity Design Agent to a member of the Service Expert or Specialist Group, Design Capacity according to the Capacity Plan, Coordinate Capacity Design package with the activity „Capacity Design“ and other relevant Service Designer, Document in the Service Design package and fill out the Capacity Design Record, Capacity Design Package is finally neglected, Capacity Design Package is temporary refused and returned to the Capacity expert, for the improvement or optimization of the Feasibility Study, Set the Capacity Design Agent to Capacity Manager, Approve the Capacity Design Package and Documentation in the Capacity Design Record, On approval go to activity „approved – successful“, Go to control activity „new“ for a re-design of the Capacity Design Package OR. This sub process is triggered by Service Design. Process agent is an expert assigned by „Capacity Staff“. Capacity management is the management of the limits of an organization's resources, such as labor force, manufacturing and office space, and inventory. In general three results of this activity are possible: The acting agent and the task owner is the Capacity Manager. Chapter 7: Capacity Planning and Management Learning Outcomes After reading this chapter you should be able to: • Define and measure capacity and appreciate the factors that influence it. The Change Management needs to be informed on the positive result of the testing and the data set status needs to be changed to waiting. ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management (known as resource capacity management in ITIL version 2). Detailed definition of implementation instructions for the Capacity improvement. The Test is split up in two main test areas: If both testing areas (see above) are positive, the data set is set in status enabled. Services are monitored to gather data, which identify trends and indicate exceptional conditions. Within this activity the Capacity section of the service design package is defined. PDF | On Feb 21, 2018, Magnus O. Igbinovia and others published Knowledge management: processes and systems | Find, read and cite all the research you need on ResearchGate Feasibility Study is provided by the expert team of the address service. Detailed planning of the proposal is part of the Implementation sub-process. Eventually additional requirements need to be regarded that are provided by other like Financial, Availability or Incident Management. Testing documentation hast to address the test design and assure effectiveness of the test. It is for this reason that the other processes exist. Fax +49 89 - 55 27 55 71 Internal, minimal Capacity requirement is named IT basic capacity level. Service Capacity Management focuses on management, control and prediction of end-to-end performance of live IT services usage and workloads. Front Metrics Technologies Page 1 of 36 www.frontmetrics.com GENERAL Description This document establishes a Capacity Management process and procedures for Front Metrics Technologies. This actions are headed by Change Management. It provides critical support for many other processes, such as Availability, Service Level, Financial, Problem, and more. All the information obtained in these activities, and that generated by Capacity Management using that information, is stored… This process is built on several sub-processes, including business capacity management, service capacity management, component capacity management, and capacity management reporting. Ensure users are aware of the processes in place to maintain patient attributes, etc. For all activities above detailed documents are necessary. Capacity Management is the continuous and iterative process that monitors, analyses and evaluates the performance and capacity of the IT infrastructure and, with the data obtained, it optimizes the service or submits an RFC to Change Management. In a bank, capacity management plan is a calendar based data store that keeps track of: workload identities, forecasts, and resource access quality of service requirements; resources that are associated with a pool; and assignments of workloads to human resources (Kolev and Paiva, 2008). Information Capacity Management contributes to an integrated Service Management approach by achieving the following activities: IT Capacity Management Process is controlled by the Capacity Manager. Capacity Management can be defined as agent by Change Management for some implementation steps. This is largely a strategic role of matching the long-term capacity and demand – but there are also tactical and operations aspects to consider. Tellingly, ITIL then divides capacity management into business capacity management, service capacity management, and component capacity management. Capacity management is balancing the requested level of capacity by customer with the operating resources and planned resources. This paper provides a brief background of ITIL and the ITSM processes, with particular attention paid to Capacity Management. Process to be triggered by Change Management. Most IT hardware products ship with applications that can extract basic performance information. In case of negative test results, the testing can be aborted (test status needs to be set on canceled) or transferred again in the activity consolidation. aims to influence the demands for capacity, analysis, monitoring, tuning and implementing of CIs/Services via Change Management, considers the hardware needed to run new or changed applications, is used to forecast the behavior of the infrastructure. Munich Institute for The "Evaluate Risk" process has been placed in the centre, since it drives the need for the other major processes. Number of Capacity Transition Assistance Request, Throughput time (min/average/max) for a Transition Assistance Request until „assisted – closed“, Each Capacity Transition Request request must be recorded, Capacity Transition Assistance Agent has to document the request and the result, Capacity Transition Assistance Owner has to control the agent, Capacity Transition Assistance Agent has to coordinate his work with other Capacity Agents, Capacity Transition Assistance requester has to be informed on transition status, Set the Capacity Transition Owner to a member of the IT Capacity Management Staff, Set the Capacity Transition Agent to a member of the Service Expert or Specialist group, Create a Capacity Feasibility Study and Risk Analysis according to the Change Requirements and the Capacity Plan, Coordinate the creation of the Capacity Feasibility Study and Risk Analysis package with others, Document Capacity Feasibility Study and Risk Analysis in the Capacity Transition Record. Tel. Actions aiming the improvement of Capacity need to be documented in a Capacity Design Record document in detail. This article entails what is capacity management, its significance, and the best practices to help you join the ranks of a well-managed business. This information is basis for the management reports, capacity plan and technical reports. Capacity Plan Monitoring is responsible for the monitoring and update of availability planing. The process is initiated by Change Management. Internal, minimal Capacity requirement is named IT basic capacity leve… He considers all resources required to deliver the service, and plans for short, medium and long term business requirements. Wir inspirieren sie zum aktiven Lernen und initiieren so Veränderungsprozesse durch aktive Förderung. With Capacity Management we can transform the business areas view of IT service management. Within the documentation of the improvement proposal, the order and time line of actions need to be described. Capacity analysis as starting point, based on Service definitions, SLAs and patterns of business activity (PBA) helps to define the customer requirements on Capacity level. Support staff with the orientation of Capacity Management. Capacity and performance management also has its limitations, typically related to CPU and memory. A particular problem is that both the capacity and demand vary over time. In coordination with the Post Implementation Review of the Change, Capacity Management helps to test the implementation from the capacity point of view. Roles depending on the affected service are found in the Service Description. Test of the functionality of live-system – „Does the system perform the functions defined in, Support creation of implementation plan including fallback plan, Support test of implementation including fallback plan, Support post implementation review and test, Consult Change Management on Fallback Execution, Support fallback implementation if necessary. If a capacity transition assistance is requested by Change Management the following 2 artifacts need to be defined: Following aspects need to be addressed within a Feasibility Study: Feasibility Study is based on high level planning and should not addressed detailed planning due to the possibility that the proposed change will not be accepted. The Service Description including the service specific roles is delivered from the Service Portfolio Management. Final PIR, conducted together with Change Management is also including testing. Go to control activity „approved – unsuccessful“ for final abortion. Many organizations are embracing ITIL as a model for best practices. 2. A purposive sampling method was used to collect data through interviews of ICT officials in Pretoria and Western Cape regions. This sub-process is often found in the Network Operations Center (NOC) or similar facility. Information Capacity Management is dealing with the implementation and monitoring of a predefined Capacity level for the IT environment. The author also considers two different organizations and discusses Capacity Management as practiced in those environments, comparing and contrasting those practices with ITIL Capacity Management. ITIL regards capacity management as a process associated with ensuring that cost-effective and time-sensitive capacity levels are allocated for IT services and the software and infrastructure associated with them. The capacity of a process is the maximum amount that it can produce in a given time. The quality of an organization’s Capacity Management can make or break its reputation with its customers. Capacity management starts with the assumption that you’ll have an increase in demand over time. Auditor should be altering an external and internal resource to provide independent and reliable audit. Detailed definition of test procedures and documents for the Capacity improvement, 1. Staff in Capacity Management is performing mandatory tasks for the Capacity Manager. Capacity Auditor is providing the verification of capacity plan. If a Capacity improvement is authorized and approved by Change Management, all actions functional descriptions and implementation procedures described in the improvement proposal need to be detailed, tested and approved in cooperation with the Change Management. Sub process Design in Capacity Management is responsible for the initial planning or planning of optimizations of the Capacity process. The study adopts a qualitative approach based on primary and secondary data. Capacity Manager is the process owner of this process. Test of the implementation – „Does the provided document describe the right implementation actions in the right implementation time order?“, 2. Capacity in this context can be disk space for file storage, processing power, memory, bandwidth and so on. His decision is based on the cost expectations and the Capacity Definition. Activity owner is the Capacity Manager. Capacity management makes sure that the IT resources and planned and scheduled to deliver a level of service which is consistent and matched to the present and future needs of the business. Capacity analysis as starting point, based on Service definitions, SLAs and patterns of business activity (PBA) helps to define the customer requirements on Capacity level. Capacity Manager can delegate tasks to specialized staff. For the Capacity Management following factors can be defined as CSF: Capacity Manager has to regard the CSFs and to define and implement measures to fulfill the process success. As the usage of IT services change and functionality evolves, the amount of central processing units (CPUs), memory and storage to a physical or virtual … It is involved in service strategy and service design, reviewing the data to ensu… The main processes involved in capacity management are shown in Figure 1. As such, it is a critical process. Capacity management is something we all use every day in our lives … Roles depending on the affected customer(s) are found in the Service Level Agreement. Appendix A, UNIX Server Performance Data Collection Techniques, focuses on vmstat, sar, and iostat; and turning their output to csv format. To be able to evaluate the risk, however, requires a level of knowledge about the system to be deployed, and its likely usage. Capacity management is responsible for planning the capacity of a process. IT Service Management GmbH Then you’ll need to acquire and implement tools that can do infrastructure monitoring, data collection, automated reporting, analytics, and modeling. capacity management in the cloud computing and machine learning era. Capacity Management Activities; 1: Producing capacity plans, enabling service provider to continue to provide services of quality defined in SLA. Tracks the cleaning process and provides feedback/metrics for Environmental Services. These processes share common activities, such as modeling, workload management, analysis, and optimization.` Business capacity managementis the sub-process that turns the needs of the business into IT service requirements. The following table describes several activities involved in Capacity Management Process − Sr.No. Capacity Plan Definition is dealing with definition of. If a change proposal on Capacity process is classified the change needs to be planned as well. The Service Level Agreement for the customer specific roles is maintained by the Service Level Agreement Management. • Evaluate and apply the different strategies for matching capacity with demand in the short, medium and long term. Set of targets, measures, reports and actions to establish, maintain and audit certain level of Capacity for a set of IT services for a certain time frame (year etc.). The Capacity Management process is to help you ensure that the components of the ICT infrastructure have enough capacity to enable the services that end-users require. Information Capacity Management is dealing with the implementation and monitoring of a predefined Capacity level for the IT environment. Purpose The purpose of this process is to establish a Capacity Management process for the Front SUPERUSER ROLE Assist with the initial set up of perspectives for staff. Afterwards the implementation should be assisted to provide help in case of emergency or implementation issues. Critical Success Factors (CSF) define a limited amount of factors influencing the success of a process. And he helps customers understand why to do capacity management. Potentially other process can provide input for the Capacity planning as well. Capacity Management Activities. He’s been working in the capacity management space for 15 years, with a focus on understanding the business drivers for capacity management. Whether capacity management is achieved via software, hardware or manual means -- or a combination of any of those -- it relies on the interception of data movement metrics and the internal processes of individual components. • Assess the difficulties of matching capacity to demand. Chapter 15, Auditing the Capacity Management Process, how to ensure the capacity management process is kept on track and fit for purpose.
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