senior delivery manager roles and responsibilities


The roles and responsibilities of the IT [...] Director, Corporate Systems Manager and Systems Delivery Manager are described. The senior manager can also support managers and take on responsibility for discrete work teams when the span of control for a group's managers is too broad. In theory, a flatter organization with fewer layers simplifies decision-making and empowers a broader group of workers to assume responsibility for their actions. The focus is to be kept on overall business solutions, not on specific packages or technologies, Ongoing communication of project status, completing the monthly Project Status Reports and escalating issues to the Management and Executive Steering Committees as required, Support the development of testing approach and liaise with test teams, Ensures issues are identified, tracked, reported on and resolved in a timely manner, Works with key personnel to identify required changes, Communicates required changes to development team, Support communication/marketing team liaison to produce a common message and collateral development, Prepare customer channels as Call Center, Branches, Card Center, etc. This includes the articulation of business cases, including scope, objectives, benefits, costs, etc. MBA or PMP considered an asset, Experience using formal business analysis tools and techniques, Fluent written and spoken language skills in English are necessary, Spanish is an asset, Exceptional financial, quantitative, analytical and presentation skills are necessary, Self-starter – the incumbent must be able to lead workshops and help formulate requirements, options and solutions with an ability to get things done through others; able to identify proactive, innovative solutions to meet the changing needs of the business, Strong analytical and problem solving mindset, Customer Focus – understand customer perspective when developing requirements and ensuring fit for purpose customer friendly solution are designed, Strong communication skills are required to draw out requirements and to challenge where appropriate (i.e. Team health & happiness (the people skills) The delivery manager is concerned with the health and happiness of the team members and how they work together. and to establish bond with key stakeholders, A high degree of self-assurance/initiative and business sense is required to perform responsibilities independently or collaboratively in a team environment as required, Lead the deployment and evolution of the end to end business process repository by ensuring solution improved operational efficiency and reducing operating risk and deliver quality service, Lead and develop business architecture roadmaps by playing an active role in understanding industry trends and models, and providing leadership to the overall team pertaining to process and business architecture, Lead and manage the day to day delivery of the End to End Process Centre of Excellence ensuring effective governance is being maintained and is aligned with the bank’s strategic goals, Lead the team to determine organizational and financial feasibility of the project, including the completion of the business case as appropriate, as well as clean articulation of business outcomes, Definition of the project solution by ensuring a balanced consideration of business, technical and application architectural standards and emerging solutions, the articulation of the key project risks and risk-mitigation plan to ensure that the project is delivered with quality, on time and on budget, and the management of the delivery process, leading the development of a consolidated project plan which incorporates all business, technology and operational aspects of the project, Ongoing communication of project status, completing the monthly Project Status Reports and escalating issues to the Business Sponsor, Departmental Head, PMO or EVP as required; ensuring the documentation and archiving of project activities, deliverables, tools and finders for use in future projects, The successful candidate will be responsible for managing multiple programs requiring the identification and management of dependencies between individual projects within the program; identification and management of the overall critical path; sufficient understanding of the business environment in order to assess the impacts on multiple businesses and/or geographies, and establish project sequence and priority accordingly; and understanding the technical environment in order to assess operational risk associated with various solution and implementation options, 5-10 years of experience in the financial services industry, managing large complex enterprise projects, with significant business and process architecture experience, Extensive and demonstrated competencies in process and business architecture solutions related to the financial industry coupled with a thorough knowledge of the Bank’s formal and informal organization structure, Strong business acumen in order to achieve the best balance between technology and process improvement to meet business objectives, Excellent project management skills with the ability to successfully manage multiple projects of varying complexity and sophistication concurrently, Expert facilitation and interviewing skills are required to ensure that creative solutions are developed to resolve complex problem situations, Exceptional communication, presentation, and negotiation skills with the ability to effectively communicate and influence different management levels and stakeholders, Working experience with various methodologies (Waterfall, Agile, Lean, Six Sigma) is a nice to have, Experience with Enterprise Architecture frameworks such as TOGAF or Zachman is highly desirable, Operationalize the key strategic initiative of reducing costs and optimizing the efficiency of IT services and delivery enabling the reinvestment of resources in to Scotiabank’s digital transformation, Responsible for the oversight and implementation of managed services programs/projects globally for IT&S, Contributing information and recommendations to strategic plans while taking in to account customer priorities, internal resources and customer schedules to effectively rollout the managed services program/project, Work with key stakeholders to increase the use of managed services, Centre of Excellence for IT sourcing - work with IT Business to identify additional opportunities to benefit from managed services relationship required to drive cost savings and efficiencies, Manage sourcing model for optimum service delivery, quality and cost, Work with the Enterprise Technology Management Office (ETMO) and/or Strategic Sourcing to identify potential opportunities to improve service to the Bank by leveraging IT sourcing relationships, Develop strategic partnership and agreement with a provider of IT managed services providing value to Scotiabank, Manage the Supplier or partner relationship; master contract negotiation; Supplier service level management; contractual compliance and Supplier termination or renewal. As partnerships imply roles and responsibilities for all partners, the strategic framework outlines the respective roles and responsibilities of UNAIDS and FBOs. Manage projects with high level of complexity. Understanding the Role and Scope of the Senior Manager, Take a Look at the Role and Responsibilities of Today's Manager, Entry- and Mid-Level Management Positions, Roles and Responsibilities of a Meeting Leader, Senior Management-Level Jobs: The Skills You Need, Retail Careers: Options, Job Titles, and Descriptions, The Role of a Manager and How the Position Has Evolved, Understanding the Chain of Command in Your Workplace, Consider the Positives and Negatives of a Career in Management. These important middle-level roles are responsible for their people doing the work of the business, but they often lack the authority to add resources or to make the significant changes that are sometimes necessary to improve efficiency or the quality of the work environment. Responsible for execution of client satisfaction surveys, Assume Legal responsibility for CREFM territory operations, where relevant, and ensure that Legal and Compliance accountability (e.g. Ensure that this plan meets business and operational needs and track progress relative to the plan as the project moves forward. Explore Senior Delivery Manager Openings In Your Desired Locations Now! The main responsibilities of this role are: This way, you can position yourself in the best way to get hired. Direction is often received only at the most conceptual or abstract level, Expert team building skills required to create and sustain highly motivated groups within diverse and multi-functional reporting units that are not within your direct supervision, Must have expert knowledge of project management tools (e.g., MS Project/Powerpoint/Excel/Sharepoint) and methodologies (e.g., PMBOK), Must be experienced in the project management of complex technology projects, Banking knowledge, as well as knowledge on Customer/Product Origination Processes for Retail/Commercial products and Systems is needed, Take ownership of the India team's deliverables and ensure that the team produces high quality software to time & budget, Planning and manage the BoW, including day to day prioritization of tasks; involved in resource planning and forecasts (including vendor resources), Work in close partnership with the delivery manager based in Poland to deliver the BoW from Bangalore, Be responsible for vendor management with a focus on operational excellence, Ensure the delivery team provides timely L3 support and production issue resolutions with focus on production support, performance & stability, supervisory controls, Manage Application Support Role and Teams, Understanding of Energy & Utilities Industry, 15+ years of overall experience with an emphasis on architecture design and technology delivery, Broad Information Technology experience, including understanding of development tools, processes and best practices of application delivery and project execution, Experience leading Agile development teams, Experience with Financial Services Industry is required, preferably Risk Management, Proven ability to manage matrix resources in a global organization, Proven ability to communicate with all levels, influence change, and solve problems/remove obstacles in a timely manner, Proven track record of attracting top talent, people management and talent development, Strong inter-personal skills to inspire/motivate the team and instil confidence and trust within the technology and business teams, Ability to work in a fast paced, rapidly changing environment, Bachelor's Degree or equivalent in Computing Science / Software Engineering or related (Maths/Statistics, Science considered), Application development experience with JAVA/J2EE technology/Scala/Python, Working experience in Relational databases like Oracle, Sybase, SQL Server, Exposure to Non SQL and Big Data technologies – Mongo DB, Hadoop, Data modelling, data warehousing and data distribution skills, Distributed systems & Micro-Services architecture experience, Work closely with teams around the business to drive and develop fully considered briefs for Creatives to work to, Establish and drive positive ways of working between CID and other teams around the business, Managing creative resource for responsible projects and working with CSD to ensure workflow in studio is accounted for, End-to-end management of responsible projects, Planning for live projects and multiple workflows, Working with CSD to clarify SMC approvals, Manage external partners- content production, collateral production, New Areas: where a project is being initiated for the first time, the SDM will be expected to run the project in order to set the process, Manage team of junior delivery managers/ project managers, Previous experience at senior project management level, Team player with the ability to work under own initiative, Creative, innovative and willing to contribute ideas and professional opinion, Creative thinker with ability to push ideas, Ability to work on multiple projects at any given time, 10 + years financial services experience managing multifaceted projects and multiple clients, Previous experience working with Pershing is highly desirable, Previous benefits administration and client consulting experience preferred, 5-10 years experience delivering software / web products in an agile/lean environment as an agile coach, scrum master, or equivalent agile role, Proven program / project and delivery experience in a professional environment, including ownership or delivery of a sizable product or product component, Experience communicating to all levels within an organization, including Senior Leaders. Ensure all contributing parties have considered in depth the most, Lead a team of high performing delivery managers and grow them in their career paths, Maintain and execute proper communication with different stakeholder to ensure brand engagement and strong relationship, Monitor and report on portfolio status and on projects execution, Apply financial discipline in managing project budget, keeping costs under control at all times, Ensure quality control throughout the project lifecycle, Act as primary contact person for the assigned initiatives, relating to digital and ecommerce technology, Deliver assigned initiatives in digital and ecommerce for the brands in alignment with global and regional programs, Senior delivery manager responsible for driving and managing projects & book of work (BoW) delivery across all elements of the development lifecycle for the India Flex team, Drive up the value of the delivery team by defining processes, standards and incorporating best practices to increase the effectiveness and efficiency of the India team, Undertake line management responsibilities for India team members within the delivery team; this involves people & performance management, financials and admin tasks, Responsible for the change management delivery and processes within the Payments identified platforms – more specifically PayPlus, PEP+, Swift Alliance, and internally developed platforms, Responsible for managing, developing and appraising the project team, ensuring teams are highly motivated & focused on delivery (including co-operation/co-ordination across teams on other related projects) while balancing colleagues career aspirations, Champion and drive further best practice governance and methods providing feedback to IT Transformation and IT Delivery on the Operating Model and Project Management Framework, Ensures that a robust business strategy/business case is developed in conjunction with the business and that the right level of business support and signoff is obtained. The senior manager can serve as the "adult" in the group at times when the team is growing quickly and chaotically. Apply To 7865 Senior Delivery Manager Jobs On, India's No.1 Job Portal. Project managers lead teams to keep the development and design of a wide variety of products on time and within a budget. They monitor their work and takes corrective actions when necessary. They may vary from industry to industry and company to company. - Select from thousands of pre-written bullet points. Download Senior Delivery Manager Resume Sample as Image file, Senior Service Delivery Manager Resume Sample, Ensure Service Management Office Pproject Mmanagement methodology (PMLC) is followed on all client engagements, Mentor, manage and develop project team members, Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies, Explore additional business opportunities and drive future business through quality results, Ensure engagement methodology is followed by team from opportunity assessment to project closeout, Management of commercial elements of the business operation, (internal costs, external suppliers) working with; Sales, Bid and Technical teams to identify and drive the best commercial delivery, and with Finance community and commercial manager to create and manage the finances within agreed tolerances, ensuring all parties are fully aware of costs (actual & forecast) including potential over and under spends. He considers all resources required to deliver the service, and plans for short, … In pure Scrum, there is no role called “Delivery Manager”. If you are planning to apply for the position of senior project manager then you should know the responsibilities of a senior project manager. A delivery manager is accountable for the performance of the team. I’d done the training, got my qualification as scrum master. This position can represent a tangible target or step up as part of a manager's career development plan and responsibilities when there's a clear distinction between the role of manager and senior manager. This allows the Senior Marketing Manager to create a target audience and build campaigns and promotions aimed at this group of customers. Supports business development activity, through leading the overall solution design, delivery shaping and business case creation; including IT or business process architecture, cost, commercial and contractual viability and identification of risk levels, Operational performance management; meeting customer expectations and making recommendations regarding service delivery with win/win outcomes, Own the Learning Services quality standards, ensuring accurate, insightful, timely and relevant feedback is shared, including customer satisfaction surveys, customer feedback analysis, and quality of service delivery results, for internal and external use, Create and execute an operational roadmap to support delivery of our Business Plan and business strategy, Responsible for the design and delivery of the Operational strategy for the entire business, Manage operational delivery of L&D activities including learning management systems and e-learning content, Identify opportunities and deliver improved operational efficiencies – e.g. He must be able to manage several teams and is responsible for high complexity and ambiguity. GDS also have a Delivery Manager role description. The role of Delivery Manager is more technical, ensuring that technology is applied in the most efficient way. Core responsibilities of the senior manager include: The title tends to follow the manager's function. Delivering high quality software is the primary goal of the team and it is the Delivery Managers responsibility to ensure this, Encourage a culture of continuous improvement within the team and regularly perform Root Cause Analysis when improvement is required. While the gist of the job remains the same, there might be changes in how you do the job. Delivery manager. Upon approval, oversee set up of the budget in the book of record (SmartStream), track project spending, maintain project forecast and ensure that project accounting activities are complete, accurate an timely, 6) Work with all stakeholders from a variety of functional areas as required to prepare consolidated project plans that sequences all necessary work packages and tasks into a proper chronology with start/stop dates that are feasible and track-able. Let’s have a closer look at the Program Manager job description: They monitor their work and takes corrective actions when necessary. Some examples include senior accounting manager, senior marketing manager, senior engineering manager, and senior customer support manager. It's common for top-performing line managers to either rise through the ranks of management or broaden their responsibilities to encompass other areas of a firm's operations. Ability to communicate effectively and build strong active relationships with senior business leadership, Organisationally strong, with a skill for setting and measuring clear targets for each group under his/her control, Excellent team building and collaborative problem solving skills, Capable of working in the demanding environment of mission-critical business systems, An accomplished communicator, with a proven skill in bringing stakeholders along, A core focus on Doing the Right Thing for the PPB Group, our customers, and stakeholders, Leverages the knowledge and skills of managers or teams of professionals, Manages multiple teams and significant assignments, Establishes budgets, operational plans and performance requirements, Undergraduate degree and 8-10 years relevant experience or Graduate degree and 6-8 years relevant experience, 6+ years managerial/leadership experience, Demonstrated track record of delivering multiple high quality services to medium to large sized accounts, Demonstrated experience formulating and managing multi-disciplinary Teams (~40 staff) to deliver end-to-end solutions for large scale Regulatory Programme's within the Markets Technology space, Excellent understanding of Regulatory obligations, across multiple regulators, within Markets, ie Dodd Frank Reporting, MIFIDII, Trader Surveillance, Record Keeping, Working with Domain Architecture Teams to align the deliverables from Regulatory Programs to the Architecture 2020 Roadmap and understanding how these Programs deliver value to the Business – over and above Regulatory compliance ie supporting Data Governance Strategy and Digital Strategy, Demonstrated experience of providing technical advice to clarify business needs, provide options and solutions and source appropriate skills and resources to Projects and Programs, Demonstrated working history and understanding of Products (and systems) that are used within a Markets Business - ie FX, Interest Rates, Commodities and Derivatives, Excellent and practical experience of Project and Program delivery methodologies as well as experience of establishing and managing ongoing Change teams and the associated Financials, Excellent communication and stakeholder management skills, providing a bridge between the development teams and the Business stakeholders across multiple locations, Experience in the implementation of 3rd party vendor solutions integrated with in-house built solutions, to support the Compliance and Middle Office Controls functions, Proven ability to constructively work with development, infrastructure and design teams through project delivery and providing leadership throughout build and test through to implementation.

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